Privacy Policy

1. Introduction

LabCash ("we", "us", "our", or the "Company") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains in detail how we collect, use, disclose, and safeguard your information when you visit our website at labcash.games (the "Website") and use our competition services (collectively, the "Services").

This Privacy Policy applies to all information collected through our Services, as well as any related services, sales, marketing, or events. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Services.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

2. Information We Collect

We collect information about you in various ways when you use our Services. The information we collect falls into two main categories: information you provide to us directly and information collected automatically through your use of our Services.

2.1 Information You Provide to Us Directly

Account Registration Information: When you create an account with us, we collect your full legal name, email address, date of birth, mobile phone number, and postal address. This information is essential for verifying your identity, ensuring you meet age requirements, and communicating with you about your account and any prizes won.

Payment and Billing Information: When you purchase credits, we collect payment information necessary to process your transaction. This includes payment card details, billing address, and transaction history. We do not directly store your complete payment card information; this sensitive data is collected and processed by our third-party payment processor in accordance with Payment Card Industry Data Security Standards (PCI DSS).

Competition Entry Information: We collect information about your competition participation, including which competitions you enter, the number of tickets purchased, entry timestamps, and any free postal entries submitted. This information is necessary to administer competitions and select winners.

Communications and Support: When you contact us for support or otherwise communicate with us, we collect the content of your messages, any attachments you send, and metadata about the communication. This includes support tickets, email correspondence, feedback, reviews, and any other information you choose to provide.

Verification Documents: For prize claims or when required for security purposes, we may collect copies of identification documents such as passports or driving licenses, proof of address documents, and photographs for identity verification.

2.2 Information Collected Automatically

Device and Browser Information: We automatically collect information about the device and browser you use to access our Services, including your IP address, browser type and version, operating system and version, device type and identifiers, screen resolution, and general geographic location derived from your IP address.

Usage and Analytics Data: We collect detailed information about how you interact with our Services, including pages visited, time spent on each page, links clicked, competition pages viewed, features used, search queries, and navigation patterns. This helps us understand user behavior and improve our Services.

Cookie and Tracking Technologies: We use various tracking technologies to collect information:

• Essential Cookies: Required for basic site functionality, security, and fraud prevention
• Preference Cookies: Remember your settings and preferences
• Analytics Cookies: Help us understand how users interact with our Services
• Marketing Cookies: Used for targeted advertising and measuring campaign effectiveness (only with your consent)

Log Data: Our servers automatically record information ("log data") when you access our Services, including your IP address, access times, pages viewed, referring website addresses, and your activity on our Services.

3. How We Use Your Information

We use the information we collect about you for various purposes necessary to provide, maintain, and improve our Services, as well as to comply with our legal obligations. The specific purposes for which we use your information include:

3.1 Providing and Managing Our Services

We use your information to deliver the core functionality of our Services, including:

• Creating and managing your account
• Processing your competition entries and maintaining entry records
• Processing payments and managing your credit balance
• Selecting competition winners through our randomization process
• Verifying winner eligibility and delivering prizes
• Providing customer support and responding to your inquiries
• Sending you administrative messages about your account and entries

3.2 Legal Compliance and Fraud Prevention

We use your information to comply with applicable laws and protect our Services:

• Verifying your age to ensure compliance with age restrictions
• Verifying your identity for prize claims and security purposes
• Detecting, preventing, and addressing fraud, security breaches, and technical issues
• Complying with legal obligations, including tax reporting for prizes
• Enforcing our Terms and Conditions and other policies
• Responding to legal requests and preventing harm

3.3 Communications and Marketing

We use your information to communicate with you about our Services:

• Sending transaction confirmations and account updates
• Notifying competition winners and coordinating prize delivery
• Providing important service announcements and updates
• Sending marketing communications about new competitions and features (only with your explicit consent)
• Conducting surveys and collecting feedback to improve our Services

3.4 Service Improvement and Personalization

We use your information to enhance and personalize your experience:

• Analyzing usage patterns to understand how users interact with our Services
• Improving existing features and developing new functionality
• Personalizing content and recommendations based on your preferences and activity
• Conducting research and analysis to improve our Services
• Testing new features and functionality

3.5 Business Operations

We use your information for legitimate business purposes:

• Protecting against liability and preventing misuse of our Services
• Managing corporate transactions, such as mergers or acquisitions
• Generating aggregated, anonymized data for business intelligence
• Training staff and improving customer service procedures

4. Legal Basis for Processing

We process your personal data only when we have a valid legal basis to do so under applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR). The legal bases we rely on include:

4.1 Performance of Contract

We process your personal data when necessary to fulfill our contractual obligations to you under our Terms and Conditions. This includes processing necessary to:

• Create and manage your account
• Process your competition entries
• Process payments for credit purchases
• Deliver prizes you have won
• Provide customer support services

4.2 Legal Obligations

We process your personal data when necessary to comply with legal obligations to which we are subject. This includes:

• Verifying your age to comply with age restriction laws
• Maintaining records for tax and accounting purposes
• Reporting high-value prize wins to tax authorities
• Responding to lawful requests from law enforcement or regulatory bodies
• Complying with court orders or other legal processes

4.3 Legitimate Interests

We process your personal data when necessary for our legitimate interests or those of third parties, provided those interests are not overridden by your rights and interests. Our legitimate interests include:

• Preventing fraud and maintaining the security of our Services
• Improving and optimizing our Services based on usage patterns
• Managing and operating our business efficiently
• Enforcing our Terms and Conditions
• Establishing, exercising, or defending legal claims

4.4 Consent

We process your personal data based on your explicit consent for:

• Sending marketing communications about new competitions and offers
• Placing non-essential cookies on your device
• Sharing success stories or testimonials (with additional specific consent)

You have the right to withdraw your consent at any time. Withdrawing consent does not affect the lawfulness of processing based on consent before its withdrawal.

4.5 Vital Interests

In rare circumstances, we may process personal data to protect your vital interests or those of another person, such as in medical emergencies related to prize delivery or events.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We share your information only in the following circumstances and with appropriate safeguards in place:

5.1 Service Providers and Business Partners

We share your information with carefully selected third-party service providers who assist us in operating our Services:

Payment Processing: We share payment information with our payment processor to process credit purchases. Our payment provider handles all payment card data in compliance with PCI DSS standards and processes payments on our behalf.

Infrastructure and Hosting: We use Supabase for database services, authentication, and hosting. Your account data and competition entries are stored on Supabase's secure servers with appropriate technical and organizational measures in place.

Communication Services: We share your contact information with email service providers to send transactional and marketing emails (with consent). These providers are contractually obligated to use your information only for providing services to us.

Prize Fulfillment: We share winner information with shipping companies, courier services, and prize suppliers as necessary to deliver prizes. We share only the minimum information required for delivery.

Analytics and Performance: We may share anonymized, aggregated data with analytics providers to help us understand usage patterns and improve our Services.

5.2 Legal Requirements and Protection

We may disclose your information when legally required or to protect rights and safety:

• To comply with legal obligations, court orders, or government requests
• To law enforcement agencies or regulatory bodies when required by law
• To protect and defend our rights, property, or safety, or that of our users or others
• To investigate and prevent fraud, security breaches, or illegal activities
• To enforce our Terms and Conditions or other agreements

5.3 Business Transfers

In the event of a merger, acquisition, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy. You will have the opportunity to opt out of the transfer if you do not wish your information to be transferred.

5.4 Consent-Based Sharing

We will share your personal information with additional third parties when we have your explicit consent to do so. This may include:

• Sharing testimonials or success stories (with your specific permission)
• Sharing information with marketing partners (only with explicit opt-in consent)
• Participation in joint promotions or partnerships

5.5 Aggregated and Anonymized Data

We may share aggregated, anonymized information that cannot identify you personally. This may include statistical data about user behavior, competition participation trends, or demographic information used for business analysis or marketing purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6.1 Technical Security Measures

Encryption: We use industry-standard SSL/TLS encryption to protect data transmitted between your device and our servers. All sensitive data is encrypted both in transit and at rest using strong encryption algorithms.

Authentication and Access Controls: We implement multi-factor authentication for administrative access and maintain strict access controls. Only authorized personnel who need access to perform their job functions can access personal data, and all access is logged and monitored.

Network Security: Our infrastructure is protected by firewalls, intrusion detection systems, and regular security monitoring. We conduct regular security assessments and penetration testing to identify and address vulnerabilities.

Data Backup and Recovery: We maintain secure backups of your data to prevent loss and ensure business continuity. Backup data is encrypted and stored in geographically separate locations.

6.2 Payment Security

We take payment security extremely seriously and maintain PCI DSS compliance:

• All payment transactions are processed through our Payment Provider, a PCI DSS Level 1 certified payment processor
• We do not store complete payment card details on our servers
• Payment information is tokenized, meaning we store only non-sensitive tokens that cannot be used to reconstruct payment details
• All payment data is encrypted and transmitted over secure connections

6.3 Incident Response and Breach Notification

We have established procedures for responding to security incidents:

• We monitor our systems continuously for security threats and breaches
• In the event of a personal data breach, we will notify the relevant supervisory authority within 72 hours where required by law
• We will notify affected users without undue delay if the breach is likely to result in high risk to their rights and freedoms
• We maintain an incident response plan that includes containment, assessment, notification, and remediation procedures

6.4 Employee Training and Policies

All employees with access to personal data receive regular training on data protection principles and security procedures. We maintain strict confidentiality agreements and conduct background checks for employees handling sensitive information.

7. Your Rights Under Data Protection Law

As a data subject under UK GDPR, you have several important rights regarding your personal data. These rights are not absolute and may be subject to certain exemptions or limitations.

7.1 Right of Access

You have the right to request confirmation of whether we are processing your personal data and, if so, to access that data along with information about:

• The purposes of processing
• The categories of personal data involved
• The recipients or categories of recipients
• The retention period or criteria for determining retention
• Your other rights under data protection law

We will provide this information free of charge within one month of your request. For complex requests, we may extend this period by up to two months.

7.2 Right to Rectification

You have the right to request correction of inaccurate personal data and to have incomplete personal data completed. We will make corrections within one month and will inform any third parties to whom we have disclosed the data about the correction.

7.3 Right to Erasure ("Right to be Forgotten")

You have the right to request deletion of your personal data in certain circumstances:

• The data is no longer necessary for the original purpose
• You withdraw consent and there is no other legal basis for processing
• You object to processing and there are no overriding legitimate grounds
• The data has been unlawfully processed
• Erasure is required for compliance with a legal obligation

Note that this right is not absolute and may be limited by our legal obligations to retain certain data.

7.4 Right to Restriction of Processing

You have the right to request that we restrict processing of your personal data in certain circumstances:

• You contest the accuracy of the data (restriction applies until we verify accuracy)
• Processing is unlawful but you prefer restriction to deletion
• We no longer need the data but you need it for legal claims
• You have objected to processing and we are verifying whether our interests override yours

7.5 Right to Data Portability

Where processing is based on consent or contract and is carried out by automated means, you have the right to:

• Receive your personal data in a structured, commonly used, machine-readable format
• Request that we transmit this data directly to another controller where technically feasible

7.6 Right to Object

You have the right to object to processing based on legitimate interests or for direct marketing purposes:

• Legitimate Interests: You may object to processing based on legitimate interests, and we will cease processing unless we can demonstrate compelling legitimate grounds that override your interests
• Direct Marketing: You have an absolute right to object to processing for direct marketing purposes

7.7 Rights Related to Automated Decision Making

You have the right not to be subject to decisions based solely on automated processing, including profiling, which produces legal effects or similarly significant effects. While we use automated systems for competition draws, these are based on random selection rather than profiling or decision-making about you.

7.8 Right to Withdraw Consent

Where processing is based on consent, you have the right to withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing based on consent before its withdrawal.

7.9 How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided in Section 16. We may need to verify your identity before processing your request. We will respond to your request within one month, or inform you if we need additional time.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Our retention periods are based on business needs and legal requirements.

8.1 General Retention Principles

Necessity: We retain data only as long as necessary for the specific purposes for which it was collected and processed.

Legal Compliance: Some data must be retained to comply with legal obligations, such as tax and accounting requirements.

Business Needs: We may retain data longer if necessary for legitimate business purposes, such as fraud prevention or legal claims.

Secure Deletion: When retention periods expire, we securely delete or anonymize personal data using industry-standard methods.

8.2 Specific Retention Periods

Account Information: We retain basic account information (name, email, address) for the duration of your account plus 6 years after account closure to comply with legal obligations and resolve any disputes.

Transaction and Financial Records: Payment records and transaction history are retained for 6 years from the date of transaction, as required by UK tax and accounting laws.

Competition Entries and Prize Records: Competition entry data and prize claim records are retained for 3 years to comply with competition regulations and resolve any disputes about competition outcomes.

Marketing and Communication Preferences: Marketing preferences and consent records are retained until withdrawn by you, plus an additional 3 years to demonstrate compliance with marketing regulations.

Support Communications: Customer support communications and related records are retained for 2 years to improve service quality and resolve follow-up issues.

Usage Analytics and Log Data: Website usage analytics and server log data are retained for 26 months to analyze trends and improve our services.

Verification Documents: Identity verification documents are retained for 12 months after prize delivery or account closure, unless longer retention is required by law.

8.3 Early Deletion

You may request early deletion of your data by exercising your right to erasure (see Section 7.3). However, we may need to retain certain data to comply with legal obligations or for legitimate business purposes even after such a request.

9. Children's Privacy

Protecting the privacy of children is especially important to us. Our Services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from anyone under 18 years of age.

9.1 Age Verification

We require all users to confirm they are at least 18 years old when creating an account. We may request additional verification of age, including government-issued identification, particularly for prize claims or when we have reason to believe a user may be under 18.

9.2 Parental Responsibilities

If you are a parent or guardian and believe your child has provided personal information to us, please contact us immediately using the information provided in Section 16. We will take steps to verify the situation and, if necessary, delete the child's information from our systems.

9.3 Discovery of Underage Users

If we discover that we have inadvertently collected personal information from someone under 18, we will:

• Immediately cease all processing of that individual's data
• Delete the personal information from our systems
• Terminate any associated account
• Void any competition entries or prize claims
• Notify the individual (and their parent/guardian if contact information is available)

9.4 Educational Outreach

We support education about online privacy and safety for young people. Parents and educators seeking information about protecting children's privacy online may contact us for resources and guidance.

10. International Data Transfers

We primarily store and process your personal data within the United Kingdom and European Union. However, some of our service providers may transfer data internationally, and we have implemented appropriate safeguards to protect your data during any international transfers.

10.1 Transfer Mechanisms

When we transfer personal data outside the UK, we use the following mechanisms to ensure adequate protection:

Adequacy Decisions: We may transfer data to countries or territories that have been determined by the UK government to provide an adequate level of data protection.

Standard Contractual Clauses: For transfers to countries without adequacy decisions, we use Standard Contractual Clauses (SCCs) approved by the UK authorities. These clauses contain binding commitments to protect your data.

Certification Programs: We may rely on approved certification programs that demonstrate adequate data protection measures.

Corporate Binding Rules: Where applicable, we may use binding corporate rules that ensure consistent data protection across international operations.

10.2 Specific International Transfers

Service Providers: Some of our service providers may be located outside the UK/EU, including:

• Cloud infrastructure providers
• Analytics services
• Customer support tools
• Payment processing services

We ensure all international service providers provide adequate safeguards for your data through contractual commitments and compliance certifications.

10.3 Data Protection Guarantees

Regardless of where your data is processed, we ensure:

• The same level of protection as required by UK data protection laws
• Your rights under UK GDPR remain enforceable
• Appropriate technical and organizational measures are in place
• Data is only processed for the purposes outlined in this Privacy Policy

10.4 Your Rights Regarding International Transfers

You have the right to:

• Request information about any international transfers of your data
• Request a copy of safeguards in place for such transfers
• Object to international transfers in certain circumstances
• Withdraw consent for transfers based on consent

11. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to provide, maintain, and improve our Services. This section explains what cookies are, how we use them, and your choices regarding cookies.

11.1 What Are Cookies

Cookies are small text files stored on your device when you visit our Website. They help us recognize your device and remember information about your visit. We also use similar technologies such as web beacons, pixels, and local storage.

11.2 Types of Cookies We Use

Essential Cookies: These cookies are necessary for the Website to function properly and cannot be disabled. They include:

• Session management cookies that keep you logged in
• Security cookies that protect against fraud and unauthorized access
• Load balancing cookies that distribute traffic across our servers
• Cookie consent cookies that remember your preferences

Functional Cookies: These cookies enhance your experience by remembering your preferences:

• Language and region settings
• Display preferences (dark/light mode)
• Previously viewed competitions
• Shopping cart contents

Analytics Cookies: These cookies help us understand how visitors use our Website:

• Google Analytics cookies that track page views and user behavior
• Performance monitoring cookies that help us identify technical issues
• Heatmap cookies that show how users interact with our pages

Marketing Cookies: These cookies are used for advertising purposes (only with your consent):

• Social media tracking pixels
• Advertising network cookies for retargeting
• Conversion tracking cookies for measuring campaign effectiveness

11.3 Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages:

• Google Analytics for website analytics
• Social media platforms for sharing functionality
• Payment processors for secure transactions
• Customer support tools for chat functionality

11.4 Managing Cookie Preferences

You can control cookies through:

Browser Settings: Most browsers allow you to view, manage, and delete cookies. You can usually find these settings in your browser's privacy or security section.

Our Cookie Preference Center: We provide a cookie preference tool that allows you to accept or reject different categories of cookies.

Opt-Out Links: Some third-party services provide direct opt-out mechanisms for their cookies.

11.5 Impact of Disabling Cookies

Disabling certain cookies may affect your experience:

• Essential cookies: Disabling may prevent the Website from functioning properly
• Functional cookies: Disabling may require you to re-enter preferences
• Analytics cookies: Disabling prevents us from improving our services but doesn't affect functionality
• Marketing cookies: Disabling prevents personalized advertising but doesn't affect core functionality

12. Third-Party Links and Services

Our Website may contain links to third-party websites, services, or applications that are not owned or controlled by us. This section explains our relationship with these third parties and your responsibilities when interacting with them.

12.1 Third-Party Links

We may provide links to third-party websites for your convenience or to provide additional services. These links may include:

• Social media platforms for sharing or following us
• Payment processors for completing transactions
• Prize suppliers or retailers
• News articles or press coverage
• Partner services or recommendations

12.2 No Responsibility for Third-Party Practices

We are not responsible for the privacy practices, content, or security measures of third-party websites or services. When you click on a third-party link, you leave our Website and are subject to the third party's terms and privacy policy.

12.3 Your Responsibilities

When interacting with third-party services:

• Review their privacy policies before providing any information
• Understand their data collection and use practices
• Be aware of their security measures
• Use your own judgment about the trustworthiness of the service

12.4 No Endorsement

The presence of third-party links on our Website does not imply endorsement, approval, or recommendation of the third party or their services. We include links solely for user convenience and information.

12.5 Reporting Concerns

If you encounter any issues with third-party services accessed through our Website, please report them to us so we can consider removing problematic links.

13. Marketing Communications

We may send you marketing communications about our Services, but only with your explicit consent and with easy ways to opt out.

13.1 Consent Requirements

Explicit Consent: We require your explicit, informed consent before sending marketing communications. This consent is separate from your agreement to our Terms and Conditions.

Clear Opt-In: During registration and at other times, we clearly explain what marketing communications you would receive and ask for your specific consent.

Granular Consent: We may offer different types of marketing communications and allow you to choose which types you want to receive.

Record Keeping: We maintain records of when and how you provided consent, as required by law.

13.2 Types of Marketing Communications

With your consent, we may send you:

• Competition Announcements: Information about new competitions and prizes
• Service Updates: News about new features or improvements
• Special Offers: Promotions, discounts, or bonus credit opportunities
• Winner Stories: Success stories and testimonials (with additional specific consent)
• Industry News: Relevant news and updates about competitions and prizes

13.3 Opt-Out Options

You can stop receiving marketing communications at any time through:

Unsubscribe Links: Every marketing email contains an unsubscribe link that allows you to opt out immediately.

Account Preferences: You can update your communication preferences in your account settings.

Contact Support: You can contact our support team to update your preferences or opt out completely.

Preference Center: We may provide a preference center where you can manage different types of communications.

13.4 Consequences of Opting Out

Marketing Communications: Opting out of marketing communications will not affect:

• Essential service communications (account updates, prize notifications)
• Transaction confirmations
• Customer support responses
• Legal notices

Processing Time: We will process opt-out requests within 48 hours, though it may take up to 10 business days to remove you from all marketing lists.

13.5 Re-Consent

If you opt out of marketing communications, you can opt back in at any time through your account settings or by contacting support. We will ask for fresh consent rather than assuming you want to receive all previous communication types.

14. Data Protection Officer and Contact

We take data protection seriously and have designated personnel responsible for overseeing our privacy practices and handling your data protection queries.

14.1 Data Protection Officer

We have appointed a Data Protection Officer (DPO) who is responsible for:

• Monitoring compliance with data protection laws
• Conducting privacy impact assessments
• Acting as a point of contact for supervisory authorities
• Providing guidance on data protection matters
• Handling data subject requests and complaints

14.2 Contacting Our Data Protection Officer

You can contact our DPO regarding:

• Questions about this Privacy Policy
• Requests to exercise your data protection rights
• Concerns about how your data is being processed
• Complaints about our privacy practices
• General data protection inquiries

Data Protection Officer Contact:
Email: privacy@labcash.games
Subject: Data Protection Query

Response Time: We aim to respond to all data protection queries within 48 hours during business days. For complex matters, we may need up to 30 days to provide a complete response.

14.3 What to Include in Your Query

To help us respond effectively, please include:

• Your full name and email address associated with your account
• A clear description of your query or concern
• Any relevant reference numbers or dates
• Specific details about the data or processing you're asking about
• Your preferred method of response

14.4 Verification Requirements

For security purposes, we may need to verify your identity before responding to data protection requests. This may involve:

• Confirming account details
• Requesting additional identification for sensitive requests
• Using secure communication channels for responses containing personal data

15. Complaints and Escalation

We are committed to resolving privacy concerns quickly and fairly. If you have a complaint about our privacy practices, we encourage you to contact us first so we can try to resolve the issue.

15.1 Internal Complaints Process

Step 1: Contact our support team or Data Protection Officer using the information in Section 14.

Step 2: We will acknowledge your complaint within 48 hours and provide an initial response within 5 business days.

Step 3: If your complaint requires investigation, we will provide regular updates and aim to resolve the matter within 30 days.

Step 4: If you're not satisfied with our response, you can escalate internally to our senior management team.

15.2 External Complaints and Regulatory Authority

If you're not satisfied with our response to your complaint, you have the right to lodge a complaint with the supervisory authority:

Information Commissioner's Office (ICO):
Website: ico.org.uk
Phone: 0303 123 1113
Email: casework@ico.org.uk
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

15.3 No Penalty for Complaints

You will not face any penalty, restriction, or discrimination for making a complaint about our privacy practices in good faith.

15.4 Alternative Dispute Resolution

Depending on the nature of your complaint, alternative dispute resolution options may be available, including:

• Mediation services
• Industry ombudsman schemes
• Professional arbitration services

We will inform you of any relevant alternative dispute resolution options when responding to your complaint.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will provide appropriate notice of any material changes.

16.1 Types of Changes

Minor Changes: For minor updates that don't materially affect your rights (such as clarifications or contact information updates), we will update the "Last Updated" date at the top of this policy.

Material Changes: For significant changes that materially affect your rights or our data processing practices, we will provide additional notice as described below.

16.2 Notice of Material Changes

For material changes, we will:

• Send email notification to all registered users at least 30 days before the changes take effect
• Display prominent notices on our Website
• Provide a summary of key changes in plain language
• Offer the opportunity to review the complete updated policy

16.3 Your Options When We Make Changes

When we make material changes, you have several options:

• Accept the changes: Continue using our Services under the new Privacy Policy
• Object to changes: Contact us to discuss your concerns
• Withdraw consent: For processing based on consent, you can withdraw your consent
• Close your account: If you don't agree with the changes, you can close your account

16.4 Effective Date of Changes

Changes to this Privacy Policy will take effect:

• Minor changes: Immediately upon posting
• Material changes: 30 days after we provide notice, or when you actively accept the changes

16.5 Previous Versions

We may maintain previous versions of this Privacy Policy for reference purposes. If you need to review a previous version, please contact us.

16.6 Regular Review

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. The "Last Updated" date at the top indicates when the policy was last revised.

17. Contact Information

We are committed to addressing your privacy questions and concerns promptly and thoroughly. Please use the appropriate contact method based on your inquiry type.

17.1 General Privacy Inquiries

Email: privacy@labcash.games
Response Time: Within 48 hours during business days
For: General questions about this Privacy Policy, our data practices, or privacy concerns

17.2 Data Subject Requests

Email: dsr@labcash.games
Response Time: Within 30 days (may extend to 60 days for complex requests)
For: Requests to exercise your data protection rights (access, rectification, erasure, etc.)

17.3 Customer Support

Email: support@labcash.games
Response Time: Within 24-48 hours during business days
For: General account questions, technical issues, or service-related inquiries

17.4 Legal and Compliance

Email: legal@labcash.games
For: Legal notices, compliance matters, or formal legal communications

17.5 Postal Address

LabCash Data Protection Team
167-169 Great Portland Street
London, England
W1W 5PF
United Kingdom

17.6 Business Hours

Our privacy team operates during UK business hours (Monday-Friday, 9:00 AM - 5:00 PM GMT). While we aim to respond to urgent privacy matters outside these hours, please allow for extended response times during weekends and holidays.