Account Management

Account Setup

Registration Process

Creating your LabCash account is quick and secure:

1. Email Registration
   • Provide a valid email address
   • Create a strong password (8+ characters)
   • Confirm password matches
   • Accept terms and conditions
2. Email Verification
   • Check your inbox for verification email
   • Click the verification link
   • Account becomes active immediately
   • Resend option available if needed
3. Profile Completion
   • Add your full name
   • Provide mobile number (optional)
   • Set communication preferences
   • Upload profile photo (optional)

Account Security

Password Requirements

• Minimum Length: 8 characters
• Complexity: Mix of letters, numbers, symbols
• Uniqueness: Cannot reuse last 5 passwords
• Regular Updates: Recommended every 90 days

Two-Factor Authentication (2FA)

Enhanced security through 2FA:

• SMS Verification: Text message codes
• App-Based: Google Authenticator, Authy
• Email Backup: Secondary verification method
• Recovery Codes: Backup access codes

Login Security

• Session Management: Automatic timeout after inactivity
• Device Recognition: Trusted device tracking
• Suspicious Activity: Automatic alerts and locks
• IP Monitoring: Unusual location notifications

Profile Information

Personal Details

Manage your personal information:

Required Information

• Full Name: For prize delivery and verification
• Email Address: Primary communication method
• Date of Birth: Age verification (18+ required)
• Country/Region: For shipping and compliance

Optional Information

• Mobile Number: SMS notifications and 2FA
• Profile Photo: Account personalization
• Display Name: Public username (optional)
• Public Name: Name shown in winner announcements
• Bio: Personal description (optional)

Address Management

For prize delivery and verification:

Primary Address

• Full Street Address: Including apartment/flat number
• City/Town: Complete city name
• Postal Code: Valid UK postcode required
• Country: For international users

Additional Addresses

• Billing Address: Different from shipping if needed
• Work Address: Alternative delivery location
• Temporary Address: For specific deliveries
• Address Verification: Required for high-value prizes

Communication Preferences

Email Notifications

Control what emails you receive:

Competition Updates

• New Competitions: Announcements of new prizes
• Entry Confirmations: Ticket purchase confirmations
• Winner Announcements: Public winner notifications
• Competition Endings: When competitions close

Account Notifications

• Credit Purchases: Payment confirmations
• Security Alerts: Login and security notifications
• Profile Changes: Account modification confirmations
• Prize Updates: Delivery and winner notifications

Marketing Communications

• Promotional Offers: Special bonuses and discounts
• Newsletter: Platform updates and news
• Surveys: Feedback requests
• Partner Offers: Third-party promotions (opt-in)

SMS Notifications

Text message alerts for:

• Winner Notifications: Immediate win alerts
• Security Codes: 2FA verification
• Urgent Updates: Critical account information
• Prize Delivery: Shipping notifications

Privacy Settings

Data Visibility

Control what information is public:

Public Profile

• Display Name: Shown to other users
• Profile Photo: Visible in winner announcements
• Competition History: Public win records
• Join Date: Account creation date

Private Information

• Email Address: Never shown publicly
• Full Name: Only for verification and delivery
• Address: Only for prize shipping
• Payment Details: Fully encrypted and private

Winner Announcement Preferences

When you win a prize:

• Public Name: Use your chosen public name in announcements
• Real Name: Show your real name (if no public name set)
• Profile Link: Winners can view your public profile
• Competition History: Shows your wins on your profile page
• Photo Permission: Allow photo in announcements

Account Verification

Basic Verification

Required for all accounts:

• Email Verification: Confirmed email address
• Age Verification: 18+ confirmation
• Terms Acceptance: Platform agreement
• Basic Profile: Completed personal information

Enhanced Verification

For increased limits and VIP features:

Identity Verification

• Government ID: Passport, driving license, or ID card
• Clear Photo: Readable document image
• Matching Information: Must match profile details
• Verification Timeline: 24-48 hours processing

Address Verification

• Utility Bill: Recent gas, electric, or water bill
• Bank Statement: Recent statement showing address
• Council Tax: Official council tax document
• Matching Address: Must match profile address

Phone Verification

• SMS Verification: Text message confirmation
• Voice Call: Automated verification call
• Number Ownership: Prove number belongs to you
• International Support: Most countries supported

Benefits of Verification

Verified accounts receive:

• Higher Purchase Limits: Increased daily/monthly limits
• Priority Support: Faster customer service
• VIP Features: Early access to competitions
• Enhanced Security: Additional protection measures
• Faster Withdrawals: Quicker prize claim processing

Account Security Best Practices

Password Security

• Use unique passwords for LabCash
• Enable two-factor authentication
• Never share login credentials
• Update passwords regularly
• Use a password manager

Safe Browsing

• Always use the official LabCash website
• Check for HTTPS encryption
• Avoid public Wi-Fi for account access
• Log out when finished
• Keep browser updated

Phishing Protection

• Verify email sender addresses
• Don't click suspicious links
• Report phishing attempts
• Contact support if unsure
• Never provide passwords via email

Account Closure

Temporary Suspension

If you need a break:

• Self-Exclusion: Temporary account lock
• Cooling-Off Period: 24 hours to 6 months
• Account Recovery: Simple reactivation process
• Credit Preservation: Credits remain safe

Permanent Closure

To close your account permanently:

• Request Process: Contact customer support
• Identity Confirmation: Verify account ownership
• Credit Forfeiture: Unused credits are lost
• Data Retention: Some data kept for legal compliance
• Irreversible: Cannot be undone after processing